Substitutions and Fulfillment Adjustments for WIC Online Shopping

This resource provides guidance and suggested practices for WIC State agencies, electronic benefits transfer (EBT) processors, e-Commerce providers, and WIC-authorized vendors to consider when managing substitutions and fulfillment adjustments processes. These processes are necessary to handle unavailable WIC-approved items in WIC online shopping. The resource features step-by-step explanations of the two existing substitutions and fulfillment adjustment processes (void and replay and itemized adjustments) and an interactive checklist to reference when planning and designing a substitutions and fulfillment adjustments solution. Explore this resource for insight on integrating substitution management seamlessly into the WIC online shopping experience.

• Related Resources

  • Developing WIC Online Shopping Platforms: A Technical Question & Answer Guide

  • WIC Shopping: Integration of Online Technology

  • WIC Online Shopping Solutions Functional Reference Guide

  • Functionality and Design Checklist for WIC Online Shopping Platforms

RESOURCE TYPE:

Brief Overview; Tools, Templates, Training; Infographic

AUTHOR(S):

Center for Nutrition & Health Impact

AUDIENCE(S):

WIC State agencies; WIC-authorized vendors; EBT processors; e-Commerce

TOPIC AREA(S):

Technology (MIS, EBT, e-Commerce)

STAGE OF ONLINE SHOPPING:

Design and Build

WIC STATE AGENCY(S):

All Agencies

LAST UPDATED:

August 6, 2025